At G. Schoepfer Inc. we are devoted to our customers. We attempt to ship all orders in a timely manor. Larger and matching orders may take longer to ship. Rush orders are sent out the same day received for an additional charge of $5.00 (if received prior to 12 noon EST) Generally, orders under $150 are sent via US priority mail for $7.50 within the USA. We ship via UPS for orders over $150, or for special requests (such as next day air, 2nd day air or 3rd day)

Exchanges are accepted on all items for any reason except for closeouts or special order items. Exchanges must take place within four weeks of the date of purchase. When exchanging an item, please indicate the invoice number it was received on and exactly what you would like in exchange. Shipping and handling charges will be applied to all exchanges, except when the request is due to defective merchandise or an error on our part.
* Please note:
1. Goods will only be accepted for return if they are dispatched within 
    14 days of delivery, unless we have notified you otherwise.  
2. The item is your responsibility until it reaches us. Therefore for your  
    own protection we recommend that you send the parcel using a
    delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty
    and a refund is made.

Unless otherwise indicated, backordered items will be sent as soon as they are available. Exception: backorders will not be sent on foreign orders.